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Customer Expectations Stories - Page 6

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Customer Expectations stories

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Customer Expectations stories

Qualtrics named Leader in Gartner Voice of Customer
Unified Communications

Qualtrics named Leader in Gartner Voice of Customer

Qualtrics named Leader in Gartner Voice of the Customer report, topping rivals for execution and vision as AI reshapes CX platforms.

By Mark Tarre • 4 min read • Fri, 13th Mar 2026
IAG New Zealand shifts core claims platform to cloud
Disaster Recovery

IAG New Zealand shifts core claims platform to cloud

IAG New Zealand has moved its core Guidewire ClaimCentre system to Guidewire Cloud, aiming to boost claims resilience, scale and updates.

By Joseph Gabriel Lagonsin • 4 min read • Fri, 13th Mar 2026
Distributors stockpile as Phocas flags planning gaps
Data Analytics

Distributors stockpile as Phocas flags planning gaps

Distributors stockpile more inventory as a Phocas report warns planning gaps and data limits are raising costs and operational complexity.

By Karen Joy Bacudo • 4 min read • Sat, 7th Mar 2026
Autonomous AI 'agentic customers' set to reshape banks
Data Protection

Autonomous AI 'agentic customers' set to reshape banks

Autonomous AI 'agentic customers' will upend banking, FICO warns, reshaping pricing, risk and customer ties as USD $3tn value beckons.

By Sofiah Nichole Salivio • 4 min read • Fri, 6th Mar 2026
Linnworks report links retail growth to ops maturity
Software-as-a-Service

Linnworks report links retail growth to ops maturity

Linnworks report finds mid-market retail growth closely tied to operational maturity, automation, AI use and stronger multichannel logistics.

By Kaleah Salmon • 3 min read • Fri, 27th Feb 2026
ANZ marketers turn to AI as customer expectations soar
Digital Transformation

ANZ marketers turn to AI as customer expectations soar

ANZ marketers embrace AI to meet soaring demands for real-time, two-way customer conversations, but patchy data and generic campaigns hold them back.

By Shannon Williams • 5 min read • Thu, 26th Feb 2026
OEMs prioritise resilience, recovery & security in design
Robotics

OEMs prioritise resilience, recovery & security in design

Rockwell finds OEMs shifting focus from peak performance to resilience, recovery speed and built-in cybersecurity amid rising industrial volatility.

By Joseph Gabriel Lagonsin • 4 min read • Wed, 25th Feb 2026
ACI wins first UK bank for Connetic cloud platform
Software-as-a-Service

ACI wins first UK bank for Connetic cloud platform

ACI clinches its first UK bank for the Connetic cloud platform, unifying SWIFT, CHAPS and Faster Payments on Microsoft Azure.

By Catherine Knowles • 3 min read • Wed, 18th Feb 2026

Stories from Other Regions

Customer Expectations stories

Retailers warned: identity gaps blunt AI personalisation
Data Analytics

Retailers warned: identity gaps blunt AI personalisation

Amperity warns identity gaps and flat budgets mean AI-led retail personalisation remains generic, missing high-intent moments for shoppers.

By Mark Tarre • 4 min read • Tue, 17th Mar 2026
Stable call centre KPIs mask growing customer anger
Unified Communications

Stable call centre KPIs mask growing customer anger

UK contact centres keep KPIs steady, but MaxContact warns a growing perception gap as frustrated customers switch providers in droves.

By Shannon Williams • 4 min read • Wed, 11th Mar 2026
Poor website search drives Australian shoppers away
DevOps

Poor website search drives Australian shoppers away

Australian shoppers are deserting online retailers over clunky site search, with many paying more elsewhere for AI‑style, natural language results.

By Joseph Gabriel Lagonsin • 4 min read • Thu, 5th Mar 2026
Gallagher Security names Nikki Cardenas to lead US channel
Data Analytics

Gallagher Security names Nikki Cardenas to lead US channel

Gallagher Security appoints Nikki Cardenas as US National Channel Partner Manager to bolster integration-focused partner ecosystem.

By Mark Tarre • 4 min read • Wed, 4th Mar 2026
AI spend surges but marketers struggle to generate value
Digital Transformation

AI spend surges but marketers struggle to generate value

Marketers pour money into AI, yet most still blast generic spam as fragmented data blocks the real conversations customers now expect.

By Catherine Knowles • 4 min read • Sat, 28th Feb 2026
AI-powered contextual service now critical in Australia
Unified Communications

AI-powered contextual service now critical in Australia

AI-powered contextual service is now make-or-break in Australia, with CX leaders warning one unresolved issue can lose a customer forever.

By Shannon Williams • 4 min read • Thu, 26th Feb 2026
AI, unified commerce to reshape Australian retail by 2026
Digital Transformation

AI, unified commerce to reshape Australian retail by 2026

AI and unified commerce will become core to Australian retail by 2026, as rising expectations force investment in real-time systems.

By Sean Mitchell • 4 min read • Wed, 25th Feb 2026
8x8 adds AI tools to contact centre and WhatsApp CX
Unified Communications

8x8 adds AI tools to contact centre and WhatsApp CX

8x8 rolls out AI-powered customer view, workforce tools and richer WhatsApp flows to cut contact centre handling times and boost planning.

By Kaleah Salmon • 4 min read • Thu, 19th Feb 2026
Austin Group boosts delivery with new Melbourne DC
DevOps

Austin Group boosts delivery with new Melbourne DC

Austin Group's new Melbourne distribution centre brings logistics in-house, doubling capacity and hitting a 99.8% DIFOT delivery rate.

By Karen Joy Bacudo • 4 min read • Thu, 19th Feb 2026